Guides
Getting paid, explained plainly.
Short pieces about things that happen at the counter every day: QR codes, reconciliation, screenshots, invoices, importing your menu, and using Hensa POS.
Getting paid
- 01
A printed QR code vs a QR code per order
The QR sticker on the counter only has your account number. A QR code per order carries the amount and a reference, so customers don’t type and you don’t hunt.
3 min read - 02
What payment reconciliation is, and how to spend less time on it
Reconciliation means pairing every payment with the order it belongs to. By hand it eats your evening; with references it mostly runs by itself.
3 min read - 03
A customer sends a transfer screenshot: should you trust it?
A screenshot isn’t money. The safe way is to see the money in your own account, not on the customer’s phone.
2 min read - 04
E-invoices for household businesses: what to prepare now
Rules for household businesses are moving towards digital records. This isn’t tax advice, just the groundwork that saves pain later.
3 min read
Items
Using Hensa POS
- 01
Pairing your shop’s first POS device
Create an 8-character code in the Dashboard, then type it on the iPad or Android device at the counter. The code works once and expires after 10 minutes.
3 min read - 02
Adding a PIN-only cashier, and what to do when a PIN locks
Staff without an email can still sell: the owner creates a name and a 6-digit PIN in the Dashboard. Five wrong tries lock the PIN for a while; a manager can unlock it in the Dashboard.
3 min read - 03
Opening and closing a shift, counting the drawer
Count the change already in the drawer when the shift starts, and the drawer again when it ends. A difference needs a reason; a big one goes to a manager or the owner. A shift never gets stuck.
5 min read - 04
Underpaid, expired QR codes, and money after a cancel
The usual QR hiccups at the counter: what the device says and what to do. Plus what to do when a customer says "I paid" and the device hasn’t seen it.
5 min read - 05
Shift orders: finding an order, refunds and cancels
A customer comes back with a wrong drink or changes their mind: find the order in seconds, refund part or all of it three ways, with a manager approving by PIN.
4 min read - 06
Something sold out mid-shift: "Sold out for today"
Out of pastries or tapioca pearls at lunchtime: press and hold to mark it, and it comes back by itself next morning. Works offline; other registers see it within about a minute.
2 min read - 07
Held orders: hold, reopen, drop
A customer is still deciding, table 3 will add more later: put the order aside and serve the next person. Held orders keep their order and never leave gaps in receipt numbers.
3 min read - 08
Discounts at the counter: whole order, single items, and when a manager is needed
For a regular, a birthday, or making up for a mistake: discount the whole order or one item, or lower a price by hand. From 20 % up a manager enters a PIN when the order is paid; with no manager around you can still sell.
3 min read - 09
Using a computer as the register
If the counter already has a laptop or desktop, Hensa POS runs in its browser. Pair it once from the Dashboard; after that cashiers just pick their name and enter a PIN.
5 min read - 10
Selling offline, and removing a device from the shop
When the connection drops, Hensa POS keeps selling for cash and sends the orders up once it is back. Before removing a device, let it send everything first.
3 min read
For general information. Anything marked "to be verified" is worth checking with your tax office or an accountant.
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